Best Western Plus The Charles Hotel

1425 South 5th Street, St. Charles, MO 63301 US near Exit 229b a on I-70 (~0.2mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Ameristar Casino St. Charles
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 486 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free area shuttle
  • Indoor pool
  • Free breakfast
  • Smoke-free property
  • Free self parking
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01/15/2021 - 01/16/2021
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Plus The Charles Hotel

Below are the verified reviews from guests that we have booked recently:
"Very outdated, no one at front desk for long periods time."
Overall Score2.0/ 5
Waited o er 10 min. For staff to be at front desk, morning asked for tops for coffee cups, ignored. Every outlet in room maxed with cords and hotel plug ins. Tub took 1/2 hour to drain. Will it come back.
(Individual traveler, booked 1 room), from US flag
02-Dec-2020 Verified Review, stayed from Tue Dec 01 to Wed Dec 02 2020 at a $102.99 average nightly rate.
"Clean, good value, excellent location."
Overall Score5.0/ 5
Spotless room, easy access to highway, walking distance to restaurants and stores, excellent value.
(Individual traveler, booked 1 room), from US flag
15-Jun-2020 Verified Review, stayed from Fri Jun 12 to Sat Jun 13 2020 at a $80.99 average nightly rate.
"Great price and room."
Overall Score5.0/ 5
The price was great for the King suits! It was the size of two hotel rooms! Don't let the outside fool you the inside is much nicer.
(Individual traveler, booked 1 room), from US flag
02-Dec-2019 Verified Review, stayed from Sat Nov 30 to Sun Dec 01 2019 at a $85.07 average nightly rate.
"Very pleased except for toilets."
Overall Score4.0/ 5
I had two rooms during this stay and both were very nice. Overall a very good experience but the toilets in both rooms did not operate properly. Either they didn't flush at all or the bowl filled up almost to overflow.
(Individual traveler, booked 1 room), from US flag
10-Dec-2018 Verified Review, stayed from Wed Dec 05 to Sat Dec 08 2018 at a $91.79 average nightly rate.

Summary of Verified Reviews

75
Good

Summary of 818 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 75/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants, bars and shopping areas."

Location

94/100
93 reviews

"Great location." Centrally located, near restaurants, bars, and shopping.

Breakfast

89/100
102 reviews

"Great and affordable breakfast."

Food

85/100
34 reviews

"Affordable restaurant with a great menu and lovely food, particularly desserts."

Service

82/100
204 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping." Good shuttle service.

Room

64/100
239 reviews

"Old rooms, but decent size, clean enough, with okay beds." Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower can be a problem.

Cleanliness

53/100
159 reviews

"Rooms and pool area moderately clean but bathrooms are poorly cleaned." Moderately clean hotel facilities.

WiFi

29/100
6 reviews

"Wifi quality could be improved."

Wellness Area

24/100
12 reviews

"Poorly reviewed fitness area."

Rated 70/100 based on reviews from families.

"Professional service."

Location

92/100
19 reviews

"Great location."

Breakfast

89/100
20 reviews

"Tasty breakfast."

Service

76/100
34 reviews

"Friendly service, but housekeeping was less impressive."

Room

61/100
65 reviews

"Beds are OK, as is the room size, but A/C and furnishings are lacking." Rooms could be cleaner. Small rooms and poorly cleaned bathrooms.

Cleanliness

52/100
37 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Amenities

45/100
20 reviews

"Hotel buildings could use some improvement."

Vibe

39/100
12 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 75/100 based on reviews from couples.

"Friendly service. Tasty breakfast."

Location

95/100
5 reviews

"Great location."

Breakfast

86/100
7 reviews

"Tasty breakfast."

Service

83/100
9 reviews

"Friendly service."

Room

61/100
15 reviews

"Fine room size and cleanliness."

Comfort

59/100
9 reviews

"Somewhat comfortable and acceptably sized rooms."

Cleanliness

55/100
9 reviews

"Room cleanliness is acceptable."

Rated 69/100 based on reviews from business travelers.

"Great location. Tasty breakfast."

Service

81/100
5 reviews

"Fantastic service."

Rated 70/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants, bars and shopping areas."

Location

94/100
91 reviews

"Great location. Shopping, restaurants and bars in the area are great."

Breakfast

89/100
100 reviews

"Great and affordable breakfast."

Food

84/100
33 reviews

"Great menu with excellent food, especially dessert."

Service

82/100
203 reviews

"Friendly, professional service, and decent reception, but less well rated housekeeping." Good shuttle service.

Room

64/100
236 reviews

"Old rooms, but decent size, clean enough, with okay beds." Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower can be a problem.

Cleanliness

53/100
158 reviews

"Rooms and pool area moderately clean but bathrooms are poorly cleaned." Moderately clean hotel facilities.

WiFi

29/100
6 reviews

"Wifi quality could be improved."

Wellness Area

24/100
12 reviews

"Poorly reviewed fitness area."

Rated 68/100 based on reviews from families.

"Friendly service."

Location

92/100
19 reviews

"Great location."

Breakfast

89/100
19 reviews

"Tasty breakfast."

Service

76/100
34 reviews

"Friendly service, but housekeeping was less impressive."

Room

62/100
64 reviews

"Beds are OK, as is the room size, but A/C and furnishings are lacking." Rooms could be cleaner. Small rooms and poorly cleaned bathrooms.

Cleanliness

52/100
37 reviews

"Moderately clean hotel facilities. Bathrooms and rooms are untidy."

Amenities

45/100
20 reviews

"Hotel buildings could use some improvement."

Vibe

39/100
12 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 67/100 based on reviews from couples.

"Tasty breakfast. Great location."

Location

95/100
5 reviews

"Great location."

Breakfast

86/100
7 reviews

"Tasty breakfast."

Service

83/100
8 reviews

"Fantastic service."

Room

61/100
14 reviews

"Fine room size and cleanliness."

Comfort

59/100
8 reviews

"Somewhat comfortable and acceptably sized rooms."

Cleanliness

55/100
9 reviews

"Room cleanliness is acceptable."

Rated 66/100 based on reviews from business travelers.

"Great location. Fantastic service."

Service

81/100
5 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

When you stay at Best Western Plus The Charles Hotel in St. Charles, you'll be in the historical district, within a 5-minute drive of Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. This hotel is 6.9 mi (11.1 km) from Westport Plaza and 4.6 mi (7.4 km) from Hollywood Casino.

Enjoy a satisfying meal at Dennys serving guests of Best Western Plus The Charles Hotel. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 133 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Historic Main Street - 0.8 km / 0.5 mi
Ameristar Casino St. Charles - 0.8 km / 0.5 mi
Lewis & Clark Boathouse and Nature Center - 1.2 km / 0.7 mi
SSM Health St. Joseph Hospital - 1.4 km / 0.9 mi
First Missouri State Capitol Historic Site - 1.8 km / 1.1 mi
Lindenwood University - 2.4 km / 1.5 mi
Katy Trail - 3.3 km / 2.1 mi
Family Arena - 3.4 km / 2.1 mi
Jaycee Park - 4.1 km / 2.5 mi
Hollywood Casino Amphitheatre - 5.1 km / 3.1 mi
Hollywood Casino - 7.4 km / 4.6 mi
Kokomo Joe's Family Fun Center - 8.1 km / 5.1 mi
Barnes-Jewish St. Peters Hospital - 9 km / 5.6 mi
Fresenius Medical Care - 9.2 km / 5.7 mi
Historic Aircraft Restoration Museum - 9.3 km / 5.8 mi

The nearest airports are:
Lambert-St. Louis Intl. Airport (STL) - 12.7 km / 7.9 mi
St. Louis, MO (SUS-Spirit of St. Louis) - 27.4 km / 17 mi

The preferred airport for Best Western Plus The Charles Hotel is Lambert-St. Louis Intl. Airport (STL).

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Ballroom
  • Vending machine
  • Express check-in
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Television in common areas
  • Free WiFi
  • Casino shuttle (surcharge)
  • Well-lit path to entrance
  • Braille or raised signage
  • Assistive listening devices available
  • Picnic area
  • In-room accessibility
  • Garden
  • Stair-free path to entrance
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Total number of rooms - 133
  • Number of floors - 8
  • No cribs (infant beds) available
  • Accessible bathroom
  • Fireplace in lobby
  • Free area shuttle
  • Indoor pool
  • Luggage storage
  • Firepit
  • Free breakfast
  • Visual alarms in hallways
  • Business center
  • Multilingual staff
  • 24-hour front desk
  • Electric car charging station
  • Barbecue grill(s)
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Terrace
  • Wheelchair accessible path of travel

Airport & Shuttle Information

Lambert International Airport, 7.4 miles, one-way taxi expense $16.00GoBest Express for airport shuttle transportation information

Local Shuttle Info: Hotel shuttle is provided complimentary with groups of 10 or more sleeping rooms, staying a minimum of one night. Room requirments must be met to have hotel shuttle service provided.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

We are a pet-friendly hotel

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 18.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.
  • The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western Plus

  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
  • Fitness room, laundry room, and business center also available
  • FREE high-speed internet, local calls, and long distance access
  • Breakfast is available
  • For the upper mid-scale market, including upgraded amenities and enhanced style and comfort.

The Best Western Plus highlights above are subject to change without notice.

Group vs. Individual Rates at Best Western Plus The Charles Hotel

Rate fluctuations of Best Western Plus The Charles Hotel

The chart above shows trends of prices for both group quotes and the best individual traveler prices our system could find at the time the group/meeting bid was entered. The lowest group or meeting displayed is 11.7% in the month of July 2019 and the highest average individual rate is $160 in the month of May 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Plus The Charles Hotel in a month when rates are lower.

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