Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Bad Experience"
Overall Score3.0/5
three rooms were ordered at the same time and put on one credit card. ( mine) asked for rooms together. Asked for two of the rooms to be handicapped. Rooms were not only NOT CLOSE BUT on three different floors. None were handicapped.
Joan D. (Individual traveler, booked 1 room), from
13-Sep-2022 Verified Review, stayed from Mon Sep 12 to Tue Sep 13 2022 at a $229.00 average nightly rate.
"After Blowing over Two Grand!"
Overall Score4.0/5
NO COMPS OR CREDITS.
Al A. (Individual traveler, booked 1 room), from
29-Aug-2022 Verified Review, stayed from Sun Aug 28 to Mon Aug 29 2022 at a $199.00 average nightly rate.
"Little Upset"
Overall Score3.0/5
We got there and they said our rooms had been canceled. So we waited to get new ones. Our bed broke in the room so we had to pack up and move to another room. So it was a little upsetting. Did not get any type of compensation or nothing. Ice machine was broke had to go to another floor to get ice.
Patricia E. (Individual traveler, booked 1 room), from
16-Aug-2022 Verified Review, stayed from Sun Aug 14 to Tue Aug 16 2022 at a $206.38 average nightly rate.
"Misled when setting up reservations."
Overall Score2.0/5
Overcharged for a room that was supposed to be free bathroom rooms sticky room wreaked of cigarette smoke and had to listen to neighbors music till 4:00 in the morning very bad experience overal.
Kathy K. (Individual traveler, booked 1 room), from
08-Jul-2022 Verified Review, stayed from Thu Jul 07 to Fri Jul 08 2022 at a $219.00 average nightly rate.
"Excellent place to stay!"
Overall Score5.0/5
Excellent place to stay!
Walter F. (Individual traveler, booked 1 room), from
02-Jun-2022 Verified Review, stayed from Mon May 30 to Tue May 31 2022 at a $168.99 average nightly rate.
"Excellent stay!"
Overall Score5.0/5
The room was awesome! Felt like I was at home and definitely the best room I've ever stayed in!
Ronald H. (Individual traveler, booked 1 room), from
14-Sep-2021 Verified Review, stayed from Sat Sep 04 to Sun Sep 05 2021 at a $323.99 average nightly rate.
"Not good. .."
Overall Score2.0/5
For $240. I expect more than cheap plastic cups and dated rooms. Food was one of the worst ever, tough fat steak, greasy wings and subpar drinks. On top of this, The casino machines were the tightest. My last stay here.
Barry M. (Individual traveler, booked 1 room), from
17-May-2021 Verified Review, stayed from Mon May 17 to Tue May 18 2021 at a $184.99 average nightly rate.
"Reservations"
Overall Score3.0/5
It was difficult to get someone on the phone to make any changes to our group reservation. I called for multiple days and requested a call back from the online portal and finally after a few days I got someone. We were also unable to make any changes with the hotel directly due to the rooms being actually booked via Expedia. This made everything entirely more difficult than it needed to be. Actual hotel was nice.
Misty H. (Group coordinator, booked 7 rooms), from
22-Mar-2021 Verified Review, stayed from Fri Mar 19 to Sun Mar 21 2021 at a $239.99 average nightly rate.
"Ameristar St. Charles, Mo."
Overall Score5.0/5
Great hotel, beautiful room. Indoor and outdoor pools. Sorry I didn't bring my suit. Casino is very nice. Good selection of machines. Food is also great.
Paul S. (Individual traveler, booked 1 room), from
29-Jan-2021 Verified Review, stayed from Wed Jan 27 to Fri Jan 29 2021 at a $158.49 average nightly rate.
"Room not ready at 9:30 PM day of check in."
Overall Score2.0/5
We arrived at the hotel at 9:30 PM and went to the front desk to check in. We were told the room was not ready and that they could not provide an estimate of when it would be ready. They told us they would call us when the room was ready. They did not call us and we went back to the front desk at midnight. There was a different person working at that time and mentioned that she was about to call us (not sure how true that is). She also mentioned that tonight wasn't any different than any other night. This is something I've never experienced at any other hotel. The room was very nice and mostly clean except for a wad of hair in the shower. Would not likely stay here again.
Andrew F. (Individual traveler, booked 1 room), from
06-Mar-2019 Verified Review, stayed from Fri Mar 01 to Sun Mar 03 2019 at a $249.00 average nightly rate.
Summary of Verified Reviews
87
Excellent
Summary of 4,034 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good casino hotel. Located near shopping areas with easy access to parking. Awesome vibe.
Vibe
88/100
134 reviews
Awesome vibe. Friendly atmosphere. Hotel could use some updating.Stylish hotel. Entrance area is ok. Good casino hotel.Good for business people. Good for traveling with friends.
Location
83/100
145 reviews
Great location and easy parking. Shopping is ok.
Room
76/100
297 reviews
Big rooms with great beds and views, acceptably clean.Bathrooms are large but with substandard cleaning.Inadequate minibars in older, poorly-maintained rooms.Substandard furniture, A/C, TV's and kitchenettes.Shower can be a problem.
Amenities
71/100
436 reviews
Great hotel grounds and buildings.Facilities and entrance area are okay. Smoking area is not nice.Beautiful architecture.
Service
69/100
372 reviews
Standard service overall, though very professional, and OK reception.Good enough management and very friendly staff.Poorly rated housekeeping and restaurant service. Hotel security is ok.Bar service is acceptable. Room service could have been improved.Valet service could be better. Recreation staff is nice.
Cleanliness
59/100
201 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Breakfast
22/100
6 reviews
Breakfast can be improved.
Rated 68/100 based on reviews from families.
Nice building. Friendly service.
Comfort
81/100
9 reviews
Large, comfortable rooms.
Pool
67/100
11 reviews
Ordinary pool.
Service
64/100
24 reviews
Friendly service and acceptable reception.
Room
59/100
38 reviews
Big, decent rooms.Complaints about maintenance and cleanliness in rooms and bathrooms.
Cleanliness
52/100
18 reviews
Rooms and bathrooms inadequately cleaned.
Rated 79/100 based on reviews from all travelers.
Very good casino hotel. Located near shopping areas with easy access to parking. Awesome vibe.
Vibe
90/100
133 reviews
Awesome vibe. Friendly atmosphere. Hotel could use some updating.Stylish hotel. Entrance area is ok.
Location
83/100
145 reviews
Great location and easy parking. Shopping is ok.
Room
76/100
297 reviews
Big rooms with great beds and views, acceptably clean.Bathrooms are large but with substandard cleaning.Inadequate minibars in older, poorly-maintained rooms.Substandard furniture, A/C, TV's and kitchenettes.Shower can be a problem.
Amenities
71/100
436 reviews
Great hotel grounds and buildings.Facilities and entrance area are okay. Smoking area is not nice.Beautiful architecture.
Service
69/100
369 reviews
Service is average, but very friendly.Reception and management are fine.Poorly rated housekeeping and restaurant service. Hotel security is ok.Bar service is acceptable. Room service could have been improved.Valet service could be better. Recreation staff is nice.
Cleanliness
59/100
201 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Breakfast
22/100
6 reviews
Breakfast can be improved.
Rated 66/100 based on reviews from families.
Nice building. Friendly service.
Comfort
81/100
9 reviews
Large, comfortable rooms.
Pool
67/100
11 reviews
Ordinary pool.
Service
64/100
24 reviews
Friendly service and acceptable reception.
Room
59/100
38 reviews
Big, decent rooms.Complaints about maintenance and cleanliness in rooms and bathrooms.
Cleanliness
52/100
18 reviews
Rooms and bathrooms inadequately cleaned.
Customer Reviews of Ameristar Casino Resort & Spa
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
As the first AAA Four Diamond hotel in St. Charles, Ameristar’s 397-room all-suite hotel brings state-of-the-art amenities to the St. Charles riverfront. The hotel pays homage to the historical architecture of the area. The hotel includes an outstanding selection of first-class in-suite amenities; an impressive indoor/outdoor pool including a distinctive landscape area; a tranquil and luxurious full-service spa and a new 2,350 space car parking garage, (increasing the total number of available spaces in the two parking garages to 6,100). The distinctive design of the hotel and garage exterior was inspired by the architectural characteristics of the preserved buildings of St. Charles’ historic Main Street and the newly-refurbished warehouse buildings of downtown St. Louis’ Loft District. The grand hotel tower is painstakingly detailed to incorporate the time-worn quality of aged brick and decorative ornamental cast moldings indigenous to the historic structures of the area. Guestroom windows mirror the reflective glow of night lights dancing across the nearby river.Two ballrooms, five meeting rooms and an executive board room are included in the 19,200 square feet of meeting space. High-end finishes, rich wood panels, exclusively-designed woven carpet and custom lighting define the contemporary look of the center. A state-of-the-art business center and a fully-equipped banquet kitchen complete the spectacular facility, which is housed in the second level of Ameristar’s existing $360 million casino entertainment facility.
Amenities / Features
Check In: 4:00 pm - 2:00 am
Check Out: 11:00 am
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Games room
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Free WiFi Internet
Ironing facilities
Jacuzzi
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Spa
Swimming pool - outdoor
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
Travellers cheques accepted
Valet Parking
Voicemail
Airport & Shuttle Information
St. Louis-Lambert Airport
Local Shuttle Info: Based on availability for groups only
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
